WellFort Statement on the Collection, Use and Disclosure of Personal Information

WellFort respects the privacy rights of our clients and is committed to protecting the personal information that it collects from clients. This Statement reflects how we collect, use and disclose the information that our clients provide us. We do this by:

• Collecting only the information that may be necessary for care and/or treatment
• Keeping medical/health records accurate and up-to-date
• Keeping medical/health records safe and secure
• Sharing information with other health-care providers and organizations on a "need to know" basis as and where required
• Disclosing information to third parties only with your permission, or as permitted or required by law
• Retaining/destroying medical/health records in accordance with the law

How Personal Information and Personal Health Information is Collected

Information is collected directly from you or your authorized representative when you engage with WellFort for services. This information may include but is not limited to your name, contact information, health history, and other details necessary to provide appropriate care. Information may also be collected from other health care providers or institutions with your consent or as permitted by law.

Personal Information includes any factual or subjective information, recorded or not, about an identifiable individual, that may include age, name, ID number, income, ethnic origin or blood type, opinions, evaluations, or other information as needed to provide services.

Personal Health Information is defined as information about an individual's mental or physical health, including family health history; information concerning health services provided, including identification of persons providing care; the individual's health card number, identifying an individual's substitute decision maker and information about tests and examinations.

Consent for the Collection, Use, and Disclosure of Personal Information

Your request for care and your signature imply consent for our collection, use, and disclosure of your Personal Information and Personal Health Information for purposes related to your care. This information may be shared with other staff at the Centre as required for your healthcare. You have the right to refuse or withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. You may also place limits on the information we collect, use, or disclose, though this may affect the services we are able to provide.

Accessing and Correcting Your Information

You have the right to view your records. Upon request and with sufficient notice, you may also obtain copies of your personal information. If you believe that the information we have about you is incorrect or incomplete, you have the right to request that we correct or update your information. We will respond to your request for correction and make the necessary corrections as appropriate.

Making a Privacy Complaint

If you have concerns about how your personal information is handled, you may file a complaint with the Privacy Officer at WellFort. If your concerns are not addressed to your satisfaction, you have the right to file a complaint with the Information and Privacy Commissioner of Ontario. Contact information for the Privacy Officer and the Information and Privacy Commissioner of Ontario is provided below: